No matter what industry you are in, customer service is crucial and will directly determine the success of your business. Business operators need to provide quality customer service to meet or exceed customer expectations, and the same applies to the inflatable business.

Prompt response to phone calls and emails. The first thing you need to do is make it easy for people to get in touch with you. Nobody wants to call a business and get transferred, put on hold, or leave a voicemail and get no response. Have someone available to answer the phone during normal business hours. If that is not possible, make it your policy to check your voicemail often and to respond to messages as quickly as possible.

Make sure your inflatables are always clean and in good condition. Clean them between each use and make any necessary repairs. The quality and cleanliness of your inflatables is the first thing people will notice and will determine their opinion of your company.

Problems will inevitably arise. They may be related to the types of inflatables offered, scheduling, billing, or other issues. Listen to what the customer has to say. Often a customer will start out angry but will calm down and feel better after having the opportunity to vent. Then you can reach a solution. Always stay calm and try to resolve the situation in a way that will make both of you happy.

Written by Doris from East-inflatables